Reading Time: 3 minutesBy John Mathis, Sr. Customer Success Manager, Brightree In the early years of Pharmacy software, there was no such thing as a Customer Success Manager (CSM). Sure, there may have been a level 2 support rep to troubleshoot with – but that was about it. In many cases, this designated support rep also commanded an […]
Reading Time: 3 minutesBy Justin Lewis, Senior Director, Brightree’s ReSupply LiveCall Service When you hear the word live call, you may just think of a basic, manual dialing program. But with the right live calling service, your resupply program can succeed — with increased orders and improved patient engagement in therapy — despite today’s ongoing labor shortage. If you’re […]
Reading Time: 4 minutesBy: Brian Lipp, Optimization Consultant, Brightree Professional Services It usually starts like this: you have a problem with your business, but you can’t necessarily put a finger on the pulse of what it is or even begin to quantify it or really know the next step to take to fix the problem. After all, you’re […]
Reading Time: 3 minutesThey say baseball managers who played the game themselves make better managers. It makes sense. They know the insights and intricacies of the game because they played it. And carrying this volume of intimate knowledge forward informs their players and helps them become more successful from day one. The same principle applies when you partner […]
Reading Time: 3 minutesThe vast majority of Americans want and deserve the flexibility to seek medical treatment from the comfort of their own homes. The Preserving Patient Access to Home Infusion Act will provide increased access to care for Medicare patients with immune diseases, serious infections, cancer, heart failure and other conditions that might otherwise force them to […]
Reading Time: 3 minutesHME/Pharmacy providers looking to automate their business and provide a better patient experience should seriously consider onboarding with a leading software solutions partner. Here are six reasons why. 1. Integrating is easier than you think Technology is advancing our world in unimaginable ways and trading complexity for efficiency in cloud-based software for your business is […]
Reading Time: 4 minutesThere are some universals when it comes to running any business that every owner understands. The beating heart of the business is revenue cycle. How does my cash come in? How am I paid? How does it go out? Where is it spent? Where are my dollars allocated? The second universal truth about business operations […]
Reading Time: 3 minutesAs more and more patients need care delivered in the home-based setting, home infusion pharmacy has become one of the hottest new care trends. And for good reason. Quality of care and patient quality of life go up and readmission rates go down when patients are in the home with their pharmacist, nurses and other […]
Reading Time: 4 minutesWhen you think about any business model, getting paid is a crucial piece, not an afterthought. Unfortunately, the healthcare industry hasn’t always been on the forefront of a workflow that worked for ensuring prompt payment. Think about it. For years, patients came into an office, received treatment, and left without being asked to make a […]