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When you’re implementing new technology, you may face several challenges. But following some basic change management processes can smooth out the journey while keeping your staff informed and ensuring your patients receive the care they need.

Reading Time: 4 minutesThe Lego exercise is a great way to introduce and apply Lean Six Sigma concepts. It introduces systems thinking, which helps people understand how various processes they use can affect others in the organization. It also reveals how much a team’s performance is driven not only by individual effort or skill, but also by the processes and workflows an organization has in place.

Reading Time: 4 minutesIn an earlier blog, we covered the challenges of multitherapy resupply. Given these challenges, what are some strategies we can use for more effective multitherapy resupply? I’ll outline three ways you can help your patients manage their multitherapy needs to help them meet their health goals.

Reading Time: 3 minutesA good live call program is central to a resupply organization’s success. A high quality program should include speech analytics: a way to record and evaluate interactions between agents and patients.

Reading Time: 4 minutesIt’s hard to overstate the importance of multitherapy in resupply. As these patients become more common, HMEs will need to focus on improving processes to make sure patients are fully supported to sustain the therapies they need over time.

Reading Time: < 1 minuteFrom the need for more interoperability to best practices for collecting patient payments, our Brightree blog covered key industry topics in 2024. Here’s a recap of the most-read articles from our staff experts.

Reading Time: 4 minutesThere are several aspects you should consider when evaluating the quality of a contact center. This blog covers the basics to help you make better decisions about the right program to support your business.

Reading Time: 3 minutesTechnology is a non-negotiable for providers to thrive. As new tools evolve, more and more intelligence will be introduced for maximum workflow automation. Take advantage of the innovations your software provider launches to optimize your workflows and partner with technology companies that are committed to true innovation and transformation.

Reading Time: 3 minutesRemote workers are also experiencing loneliness and burnout. In fact, half of all employees today struggle to set healthy boundaries when working from home. Here are 10 things you can do to help stay refreshed at work, whether in your home or at the office.