Reading Time: 5 minutes In the past, when someone said the term resupply, it’s safe to say that nearly everybody in the room pictured sleep therapy. It wasn’t until recently that the conversation started to shift as we began to see significant populations of patients requiring other therapy lines to manage new and often multiple conditions. In fact, according […]

Reading Time: 3 minutes A common refrain we’ve been hearing in the marketplace from providers is this: “We’re so overwhelmed with the day-to-day of running our business that we don’t have time to spend developing our referral sources and really building that line of revenue.” And there are a couple of factors contributing to the challenges HMEs and pharmacies […]

Reading Time: 3 minutes By John Mathis, Sr. Customer Success Manager, Brightree In the early years of Pharmacy software, there was no such thing as a Customer Success Manager (CSM). Sure, there may have been a level 2 support rep to troubleshoot with – but that was about it. In many cases, this designated support rep also commanded an […]

Reading Time: 3 minutes By Justin Lewis, Senior Director, Brightree’s ReSupply LiveCall Service When you hear the word live call, you may just think of a basic, manual dialing program. But with the right live calling service, your resupply program can succeed — with increased orders and improved patient engagement in therapy — despite today’s ongoing labor shortage. If you’re […]

Reading Time: 4 minutes By: Brian, Lipp, Optimization Consultant, Brightree Professional Services It usually starts like this: you have a problem with your business, but you can’t necessarily put a finger on the pulse of what it is or even begin to quantify it or really know the next step to take to fix the problem. After all, you’re […]

Reading Time: 3 minutes They say baseball managers who played the game themselves make better managers. It makes sense. They know the insights and intricacies of the game because they played it. And carrying this volume of intimate knowledge forward informs their players and helps them become more successful from day one. The same principle applies when you partner […]

Reading Time: 3 minutes The vast majority of Americans want and deserve the flexibility to seek medical treatment from the comfort of their own homes. The Preserving Patient Access to Home Infusion Act will provide increased access to care for Medicare patients with immune diseases, serious infections, cancer, heart failure and other conditions that might otherwise force them to […]

Reading Time: 3 minutes HME/Pharmacy providers looking to automate their business and provide a better patient experience should seriously consider onboarding with a leading software solutions partner. Here are six reasons why. 1. Integrating is easier than you think Technology is advancing our world in unimaginable ways and trading complexity for efficiency in cloud-based software for your business is […]

Reading Time: 4 minutes There are some universals when it comes to running any business that every owner understands. The beating heart of the business is revenue cycle. How does my cash come in? How am I paid? How does it go out? Where is it spent? Where are my dollars allocated? The second universal truth about business operations […]