So, you’ve selected an advanced software system for your pharmacy operations, and now it’s time to implement it. This is the step that many providers fear most because nobody can afford for performance to falter. And I’m here to tell you that it doesn’t have to — if you have the right implementation process in place.
In fact, an outcomes-based implementation process that incorporates Lean Six Sigma principles can bring you more revenue, happier patients and more productive and fulfilled employees.
When you think about your pharmacy team, nobody entered the profession to become proficient in software. Instead, technology is the means to the end of improving patient outcomes. So, anything your technology provider can do to minimize the time you’re spending figuring out how to make the most of your software so you can maximize the time you’re spending with patients is what you want.
At Brightree, for instance, we have pharmacists like me as implementation consultants to provide the perspective of someone who has been in your shoes as a clinician and can provide feedback based on that real-world experience. I understand how just a small change in your workflow can give you more time to spend looking out for your patients and providing the best outcomes for them. And by using the Lean Six Sigma principles during go-live, we’re able to help you identify those pesky issues that get in the way of those awesome patient outcomes we all got in this business to achieve.
Read on for 6 steps that can bring you the gains you’ve been looking for.
Software is meant to lessen your load — not add to it. Using these 6 steps for an outcomes-based implementation helps your pharmacy team minimize system issues so you can focus on maximizing all those gains for your patients, employees and business.
Learn more about our pharmacy implementation process and ongoing support that’s with you every step of the way to make the most out of your investment at https://www.brightree.com/professional-services-customer-support/.
Jeston is a consultant with the pharmacy implementation team and has previous experience as a pharmacist in retail, hospital, and home infusion. In addition to providing Brightree training, he utilizes his previous experience as a director of pharmacy to promote efficient home infusion pharmacy workflow and data monitoring to enhance pharmacy performance. Jeston obtained his Doctor of Pharmacy degree from the University of Arkansas for Medical Sciences in Little Rock, AR.
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