Reading Time: 3 minutes

If you haven’t felt it, you’ve certainly heard about it. According to the American Trucking Association (ATA), the number of unfilled jobs for drivers in the U.S. is around the 78,000 mark. With an aging work force and freight demand both on the rise, the shortage of drivers is expected to grow – and grow. In fact, the ATA warns the driver shortage number could balloon to 160,000 in 2031.

The labor shortage isn’t just drivers, either.

It’s all kinds of people in the office setting. Since the pandemic, some 47 million have quit their jobs, according to the US Chamber of Commerce. The Chamber cites transportation and health care among sectors with the highest number of job openings. So whether it’s the missing drivers or team members who have moved on, it’s getting more difficult to get medical supplies and services delivered. Some of which, can mean life or death.

Fortunately, there’s a solution on the way.

The good news: Mobile Delivery has arrived.

If you’re not taking advantage of a mobile delivery software solution yet, you should be. Anyone who services a patient outside of their office in a home or facility will benefit from a digital delivery tool that:

  • Reduces paperwork
  • Speeds up billing
  • Helps put an end to errors and delays
  • Increases peace of mind for providers and patients alike

Best of all, from a return-on-investment point-of-view, most of my customers are paying for a mobile delivery system in the first week of each month. Whether you have five trucks or fifty, you’ll be on track for more operational efficiency.

Do more with less.

Let’s look more specifically at how a mobile delivery system helps a labor shortage on the road or in the office.

On the road. If you’re down drivers, put mobile delivery in place. My customers tell me that mobile delivery helps them achieve at least two more deliveries per day, per driver. That adds up to a lot over a year. Giving drivers electronic forms while optimizing their routes is the key. No more handwritten tickets and filling out forms, which is frustrating and time-consuming for drivers. No more illegible signatures, trips back to the office to pick up more paperwork and no unnecessary revisits to clients on the same day. With mobile delivery, fewer drivers get more done, more easily. It’s that simple.

In the office. Just imagine: no more lost forms, missing or damaged receipts and no more forgetting to include serial or lot numbers. No more printing out paperwork, looking for clipboards and retrieving papers out of baskets. With mobile delivery working for you, everything goes smoothly and electronically. Important items are stored safely and securely on the cloud, not lost behind a cabinet or in a driver’s truck. With everything clean, documented and dated, both provider and patient benefit in a number of ways:

  • Increased efficiencies result from eliminating paperwork and automatically tracking deliveries, supplies and services.
  • Cash flow improves due to simpler workflows and revenue being collected right at the point of delivery through Brightree’s Patient Collections (BPC) and the get paid app.
  • Customers can quickly and easily make payments on the spot, and sign only once no matter how many deliveries they receive via BPC and the get paid app.

Meet your amazing new office worker: Mobile Delivery.

Going paperless, enjoying real-time GPS tracking and getting electronic signatures on a tablet isn’t a peek into the future. It’s happening right now. If you’re not streamlining workflows yet, you may get left behind – especially with labor issues predicted to continue.

With Mobile Delivery working for you, all you need is an internet connection and Brightree does the rest. Ask me about the return on investment and patient satisfaction I can help deliver for you.

Eric Blear

Sales Manager, Brightree

Eric Blear is a sales manager responsible for Brightree’s mobile delivery, document management, custom forms and patient digital experience solutions. Prior to this role he worked in the DME industry for 14 years. That experience included eight years as a pharmacy tech, so he brings a wealth of understanding of the retail/infusion pharmacy space as well as how DME fits within the post-acute world.


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