4 benefits of involving a pharmacist in the implementation process
Reading Time: 3 minutes They say baseball managers who played the game themselves make better managers. It makes sense. They know the insights and intricacies of the game because
By John Mathis, Sr. Customer Success Manager, Brightree
In the early years of Pharmacy software, there was no such thing as a Customer Success Manager (CSM). Sure, there may have been a level 2 support rep to troubleshoot with – but that was about it. In many cases, this designated support rep also commanded an additional fee to gain access to.
Today, a knowledgeable and experienced CSM plays a vital role in helping pharmacies utilize their software functionality to become more streamlined and efficient – so they can improve their billing practices, patient engagement and become more profitable.
Here are 6 ways a good CSM can benefit a pharmacy.
To learn more about the value of working with an experienced Customer Success Manager, contact Brightree today to speak with a team member or to schedule a demo.
John has been in the pharmacy/home Infusion/HME industry since 1997, including working in operations for several home infusion providers. At Brightree, he works closely with providers to help ensure maximum optimization is achieved, benchmarks are met and operational efficiency is obtained. John is passionate about helping providers find solutions within their workflow and is an expert on streamlining front-end processes to gain operational effectiveness.
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Reading Time: 3 minutes By John Mathis, Sr. Customer Success Manager, Brightree In the early years of Pharmacy software, there was no such thing as a Customer Success Manager