Reading Time: 5 minutesThe HME industry is complex and constantly changing. That’s why it’s important to have efficient workflows around processing claims and collecting patient payments to keep your business healthy. We’ll explore some best practices that can help you maximize your collection process and minimize your staff’s workload. For your payors: Develop a foolproof intake process Having […]

Reading Time: 4 minutesWe know what it’s like to be in your shoes because our employees have worked in every role within your HME care settings. Take Jeff Thomas. He’s a senior customer success manager at Brightree after working in the homecare industry for 30 years. He walked your path as a former respiratory therapist and knows the […]

Reading Time: 2 minutesEver since the pandemic, we’ve seen a flurry of activity around changing payer guidelines intended to give home-based patients a better quality of life. Humana is the latest payer to do this — announcing a preferred provider network for their Medicare Advantage plan members to receive respiratory supplies, mobility aids, wheelchairs and standard powered mobility, […]

Reading Time: 4 minutesSome Medicare requirements have been in place for years. Take the Medicare Part B requirement to bill for waste when the entire vial of a single-dose or single-use container of a drug is not utilized in its entirety. While the Centers for Medicare & Medicaid Services (CMS) rolled out this regulation in 2017, it was […]

Reading Time: 4 minutesLet’s face it: healthcare — and particularly post-acute providers — have traditionally been late to the party when it comes to the right tools and technology to make things easier, and billing is no different. All of the surrounding industries, for example, have adopted the simple step of keeping a card on file, which virtually […]

Reading Time: 4 minutesWhen you think about any business model, getting paid is a crucial piece, not an afterthought. Unfortunately, the healthcare industry hasn’t always been on the forefront of a workflow that worked for ensuring prompt payment. Think about it. For years, patients came into an office, received treatment, and left without being asked to make a […]

Reading Time: 5 minutesDuring the past two years, HME providers have experienced a drastic change in the labor market. To start, there was a mad scramble for organizations to figure out how to operate on a daily basis as their billers and entire staff were moving to a model of working from home. There was also a shuffle […]

Reading Time: 5 minutesWe live in a world where things are instantaneous and paperless – and where medical practices are no longer willing to give away product or services for free. This fact is becoming more true every day in patient collections. That’s why one effective way to improve private pay collections is to keep a card on […]

Reading Time: 5 minutesBy Jennifer Leon, Vice President of Brightree Patient Collections at Brightree As consumer trends have pushed businesses towards providing fast, easy transactions and communication, the healthcare industry is finally catching up. Efficiency and security are top of mind for consumer-facing companies when it comes to modernized billing processes, and providers looking to better meet patient […]